Last updated: 10 September 2026

These terms apply to bookings made with Luton Acting Hub CIC (“LAH”, “we”, “us” or “our”). They cover individual workshops, multi-week courses and programmes, including the LAH ACTORS Six-Week Scene Study Programme.

Nothing in these terms limits any statutory consumer rights that cannot legally be excluded.

1. Eligibility, availability and confirmation

Standard LAH ACTORS training is for people aged 18 or over unless a particular programme states otherwise.

Places are limited so that training can remain focused and practical. Completing a registration form does not, by itself, guarantee a place.

A place is confirmed when LAH confirms acceptance in writing and receives any payment required to secure the booking. The booking confirmation will identify whether the booking is for an individual workshop or a multi-week course.

2. Individual workshops

An individual workshop is a separately bookable session that is not sold as part of a multi-week course or programme. The price and payment deadline will be stated before the participant books.

Participant cancellations

A participant who wishes to cancel should email LAH as soon as possible.

If LAH receives written notice at least 48 hours before the workshop, LAH may offer a credit for another eligible workshop. A credit is not guaranteed and will normally be subject to availability and any stated expiry date.

If less than 48 hours’ notice is provided, the participant will not normally receive a refund or credit because LAH may be unable to fill the reserved place.

Any amount retained by LAH will remain subject to applicable consumer law and will not exceed the loss LAH can reasonably attribute to the cancellation.

Failure to attend without notice will not normally qualify for a refund or credit.

3. Multi-week courses and programmes

A multi-week course is booked as one complete programme. Participants are reserving a place across the full programme rather than purchasing each session separately.

The dates, total price and any instalment arrangements will be provided before booking.

4. LAH ACTORS Six-Week Scene Study Programme

The current fee for the complete six-week programme is:

  • Total course fee: £120
  • First instalment: £60 to secure the participant’s place
  • Final instalment: £60 due before the start of Week 4

The instalment arrangement is provided to make the programme more affordable. It does not convert the course into separately bookable weekly sessions.

By accepting a place, the participant is booking the complete six-week programme, subject to their statutory rights and the cancellation provisions below.

5. Cancelling before a course begins

A participant who wishes to cancel before the course starts must notify LAH in writing as soon as possible.

Where a statutory cancellation right applies and is exercised within the applicable period, LAH will provide the refund required by law.

Outside any applicable statutory cancellation period, LAH may retain an amount that reasonably reflects the direct loss caused by the cancellation. This may include reasonable costs already incurred and the loss resulting from being unable to offer the place to another participant.

When calculating any amount retained, LAH will take account of:

  • how much notice was provided;
  • whether the place was subsequently filled;
  • costs LAH no longer has to incur;
  • any reasonable costs already committed to the booking; and
  • the requirement that cancellation charges must not be disproportionate.

Any remaining balance will be refunded. If requested, LAH will explain how the retained amount was calculated.

6. Withdrawing after a course has started

Once a course has started, a participant who chooses to withdraw will not normally receive a refund or automatic credit for sessions already provided or subsequently missed.

Because a place was reserved for the complete programme, withdrawal does not automatically cancel the participant’s payment obligations.

However, LAH will deal with each withdrawal fairly and in accordance with consumer law. LAH will not retain or seek more than the loss it can reasonably attribute to the withdrawal and will take account of any costs saved or any opportunity to fill the place.

This replaces any previous wording suggesting that a participant may automatically request a refund during the first week of a course.

7. Missed course sessions

The course fee covers a place on the complete programme.

If a participant misses one or more sessions because of work, travel, illness, personal commitments or another reason, those sessions will not normally qualify for:

  • a refund;
  • a reduction in the course price;
  • credit towards another workshop or course; or
  • an individual replacement session.

Participants should notify LAH as soon as possible if they expect to be absent.

LAH may consider an alternative arrangement in exceptional circumstances, but this is discretionary and cannot be guaranteed.

8. Final instalment

The £60 final instalment for the LAH ACTORS Six-Week Scene Study Programme must be paid before the start of Week 4.

LAH will normally send a payment reminder before the deadline.

If payment has not been received, LAH may contact the participant to establish whether there is a payment problem and allow a reasonable opportunity to resolve it.

If the payment remains outstanding without an agreed arrangement, LAH may:

  • suspend the participant’s attendance;
  • withdraw the participant’s place; or
  • seek payment of an amount that fairly reflects LAH’s resulting direct loss.

LAH will not impose a disproportionate charge or seek payment for losses it has avoided.

Participants experiencing genuine financial difficulty should contact LAH before the deadline. LAH may agree an alternative arrangement, but is not required to do so.

9. Transfers to another person

A booking cannot be transferred to another person without LAH’s prior written approval.

This is necessary because participants must meet the programme’s eligibility, registration, conduct and preparation requirements.

LAH may refuse a proposed transfer where:

  • the replacement participant is unsuitable or ineligible;
  • the programme has already started;
  • scenes or working partnerships have already been allocated;
  • the transfer would disrupt the programme; or
  • necessary registration information has not been supplied.

LAH will not charge more than any reasonable direct cost caused by an approved transfer.

10. Transfers to a future course

A participant may ask to transfer their booking or payment to a future course, but there is no automatic entitlement to do so.

LAH may approve a transfer where:

  • sufficient notice has been provided;
  • a suitable future programme is available;
  • the transfer would not unfairly affect other participants; and
  • the request can be accommodated without unreasonable loss to LAH.

Any approved transfer must be confirmed in writing. A price difference may apply if the future course has a different published fee.

LAH may set a reasonable date by which an approved credit must be used.

11. Exceptional circumstances

LAH understands that serious illness, bereavement, caring emergencies and other exceptional events can occur.

Participants should contact LAH as soon as reasonably possible and provide enough information for the circumstances to be considered.

LAH may use reasonable discretion to offer:

  • a full or partial credit;
  • transfer to a future programme;
  • an alternative payment arrangement; or
  • another fair solution.

Exceptional arrangements are assessed individually and are not guaranteed. LAH will apply its discretion reasonably and consistently while considering the participant’s circumstances, the stage of the programme and any loss LAH has incurred.

12. Cancellation of an entire course by LAH

If LAH cancels an entire course before it begins, participants will be offered:

  • a full refund of all course payments made; or
  • the option to transfer the full amount paid to an alternative course.

The participant may choose between these options.

If LAH has to end a course after it has started and cannot provide the remaining sessions or a suitable alternative, participants will receive an appropriate refund for the part of the programme that LAH has not provided.

This does not affect any additional remedy that may apply under consumer law.

13. Cancellation or rescheduling of a session by LAH

LAH may occasionally need to cancel or reschedule an individual session because of tutor illness, venue availability, safety concerns or circumstances beyond its reasonable control.

LAH will provide as much notice as reasonably possible.

Where practical, LAH will arrange:

  • a replacement session;
  • a revised date or time;
  • a suitable replacement tutor; or
  • another reasonable way to deliver the affected part of the programme.

If LAH cannot provide the affected session or a reasonable alternative, participants will be offered an appropriate proportionate refund or credit.

If a replacement session is offered but the participant cannot reasonably attend the revised date, LAH will consider a proportionate refund, credit or another fair arrangement.

14. Changes to tutors, venues or course material

LAH may make reasonable changes to tutors, venues, scenes or course material where necessary.

Any replacement venue will be reasonably suitable and LAH will communicate material changes as soon as practicable.

A minor change that does not materially reduce the service provided will not normally give rise to a refund.

If a change significantly alters the programme booked, LAH will offer an appropriate remedy in accordance with consumer law.

15. Online and distance-booking rights

Participants who book online, by telephone or through another distance method may have a statutory right to cancel their contract within 14 days of entering into it.

Some bookings for services connected with leisure activities on specified dates may be exempt from the statutory cancellation period. LAH will only rely on an exemption where it lawfully applies.

Where a statutory cancellation right applies:

  • the participant does not need to provide a reason for cancelling;
  • the participant must send LAH a clear cancellation statement before the cancellation period expires; and
  • LAH will make any refund required by law within the applicable timescale.

If the participant expressly asks LAH to begin providing the service during an applicable cancellation period and later cancels during that period, LAH may deduct a proportionate amount for the service already provided, where permitted by law.

Any request or acknowledgement concerning early performance during a statutory cancellation period will be obtained separately and clearly during the booking process.

16. Attendance and preparation

Participants are expected to:

  • attend punctually;
  • communicate anticipated lateness or absence;
  • contribute positively to the training environment;
  • read any assigned material;
  • learn lines by the stated deadline; and
  • follow reasonable preparation instructions.

For the LAH ACTORS Six-Week Scene Study Programme, participants are expected to attend all six Saturdays and be fully off-book by Week 4.

Beginners are welcome. LAH will provide appropriate guidance while participants develop professional working habits.

17. Code of Conduct

All participants must read and follow the Luton Acting Hub Code of Conduct.

LAH will normally try to address minor concerns through clear communication. Repeated disruption, persistent failure to prepare or inappropriate behaviour may result in a warning, suspension or removal.

Serious misconduct may result in immediate suspension or removal.

Any payment decision following suspension or removal will be considered fairly and proportionately, taking account of the circumstances, services already supplied, any loss incurred and applicable law.

18. Bursary and funded places

LAH may offer free, subsidised, bursary or externally funded places where resources allow.

Eligibility requirements and attendance conditions will be explained before a funded place is accepted.

A participant who can no longer attend should tell LAH promptly so the opportunity may, where possible, be offered to somebody else.

19. Complaints

If you have a concern or complaint, please contact LAH promptly so that we have a fair opportunity to investigate and respond.

Email info@lutonactinghub.com with:

  • your name;
  • the relevant workshop, course or booking; and
  • a clear explanation of your concern.

20. Cancellations and contact

Cancellation and transfer requests must be made in writing by emailing info@lutonactinghub.com.

Please include your name and the workshop or course concerned.

Nothing in this policy affects your statutory consumer rights.